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Wonderment + Loop: Frequently Asked Questions

We're excited to announce that Wonderment has been acquired by Loop! We understand you may have questions about what this means for you. Here are answers to the most common questions.

For Our Customers

Will my service be interrupted? No. You'll continue to have uninterrupted access to all Wonderment features and services.

Are there any pricing changes? No changes to current Wonderment pricing. As a bonus, we're offering special bundled pricing if you choose to add Loop's solutions to your stack. Schedule a call to learn more.

Will Wonderment remain a standalone product? Yes! While you can benefit from by adopting both platforms, Wonderment will continue to operate as a standalone solution.

What happens to my data? Your data remains secure and protected under our existing privacy and security standards. All current data protection agreements remain in effect.

Will I need to sign a new contract? No. All existing contracts and terms remain valid and unchanged.

Product & Support

What's happening to the Wonderment platform? The platform you know and trust isn't going anywhere. In fact, with Loop's additional resources, we're increasing our investment in product development and innovation.

Will I keep my current Customer Success Manager? Yes! You'll continue working with your existing Wonderment CSM. Over time, we'll be expanding our support team through Loop to provide even better service.

How will I access my account? Continue using app.wonderment.com as usual. We're working on an enhanced login experience that will make accessing both Wonderment and Loop services more convenient. We'll notify you well in advance of any changes.

For Partners

What changes for Agency Partners? Our commitment to agency partners remains strong. The partner program will continue with all current benefits and support.

Will partner commission structures change? No changes to current partner compensation structures are planned. We'll communicate any future enhancements well in advance.

Looking Ahead

What new capabilities can we expect? With Loop's resources and expertise, we'll be accelerating our product roadmap. Stay tuned for exciting new features and integrations.

Contact Information

Who should I contact with questions?

Interested in a demo? Schedule a demo to learn more about Wonderment or Loop's solutions.