“It’s honestly exhausting answering the same WISMO questions over and over again. If we don’t clearly communicate this, it may give customers a reason to not order from us again. It's been nice not having to answer 2,000+ WISMO questions in the last month. Having a flow set up that automatically tracks delays, then sends an email to the customer without the customer having to reach out to us, can do so much to make the customer experience positive”

laurin-thompke

Laurin Thompke, Head of CS at Casely
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Duradry email example

What's Inside?

Learn why delivery delay emails have a crucial impact on your customer satisfaction rating, and how you can: 

  • Eliminate "where is my order tickets" with proactive order updates
  • Send shipping and delivery updates that reassure your customers
  • Stay on top of stalled shipments and keep team members in the loop

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