Wonderment announces Delivery Promise, plus several new products. See the latest Town Hall recap  👉

Juliana Casale

The WonderBlog

DTC Insights, Strategies, and Stories

Get the knowledge you need to launch your customer experience to the moon.
5 Great SMS Shipping Update Examples from eCommerce Brands
eCommerce Marketing & Retention Blog by Wonderment

5 Great SMS Shipping Update Examples from eCommerce Brands

It’s no coincidence that email pop-ups and banners are on practically every ecommerce site homepage, given how valuable email addresses are to brands. For years, online retailers have relied on email as a way to educate customers, spotlight

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How To Avoid “Customer Support Death Spirals”: Lessons From Gorgias
eCommerce Marketing & Retention Blog by Wonderment

How To Avoid “Customer Support Death Spirals”: Lessons From Gorgias

Juliana Casale March 17, 2021
How Technology Is Changing The End-To-End Online Shopping Experience
eCommerce Marketing & Retention Blog by Wonderment

How Technology Is Changing The End-To-End Online Shopping Experience

Juliana Casale March 16, 2021
4 Simple-but-Sneaky Order Tracking Mistakes You're Making Today (and How to Fix Them)
eCommerce Marketing & Retention Blog by Wonderment

4 Simple-but-Sneaky Order Tracking Mistakes You're Making Today (and How to Fix Them)

Juliana Casale March 3, 2021
COVID, BFCM and Shipageddon: How To Navigate the Perfect Ecommerce Storm
eCommerce Marketing & Retention Blog by Wonderment

COVID, BFCM and Shipageddon: How To Navigate the Perfect Ecommerce Storm

Juliana Casale February 24, 2021
Do Shipping Delay Emails Build Or Break Brand Trust?
eCommerce Marketing & Retention Blog by Wonderment

Do Shipping Delay Emails Build Or Break Brand Trust?

Juliana Casale February 23, 2021
WISMO 101: What it is and How to Avoid it
eCommerce Marketing & Retention Blog by Wonderment

WISMO 101: What it is and How to Avoid it

Juliana Casale February 17, 2021
The True Cost of WISMO
eCommerce Marketing & Retention Blog by Wonderment

The True Cost of WISMO

Juliana Casale February 8, 2021
Post-Purchase Experience: Customer Expectations vs. Reality
eCommerce Marketing & Retention Blog by Wonderment

Post-Purchase Experience: Customer Expectations vs. Reality

Juliana Casale February 2, 2021
Best Post-Purchase Shopify Apps To Increase Customer Retention in 2022
eCommerce Marketing & Retention Blog by Wonderment

Best Post-Purchase Shopify Apps To Increase Customer Retention in 2022

Juliana Casale January 28, 2021